Refund policy

At Sleeky, we truly care about providing products that make your daily hair routine softer, easier, and more enjoyable. Each item is designed and packaged with care to ensure it reaches you in perfect condition.

Because our products (including satin bonnets, bon buns, and scrunchies) are personal hair-care accessories that come into direct contact with hair and skin, they are classified as hygiene-sensitive products.

For this reason, and in accordance with the regulations of the Egyptian Consumer Protection Agency, hygiene-related products cannot be returned or refunded once delivered, as returning such items may compromise product safety and hygiene standards for other customers.

Order Verification

We kindly encourage customers to carefully review their order details — including product type, color, and quantity — before completing their purchase to ensure everything is exactly as desired.

Damaged or Incorrect Orders

Your satisfaction is very important to us. If you receive a product that is damaged during shipping or incorrect compared to your order, please contact our customer support team within 24 hours of receiving your package. Our team will carefully review the situation and work with you to provide an appropriate solution.

To assist us in resolving the matter quickly, we may request:

• Clear photos of the product received

• Photos of the packaging

• Your order number

Our Commitment

At Sleeky, we are committed to delivering products that meet the highest standards of quality and care. Every item is inspected before shipping to ensure it arrives ready to become part of your self-care routine.

If you have any questions regarding your order or our policies, our team will always be happy to assist you.

Thank you for choosing Sleeky.